Refund Policy

Delivery of Your eSIM(s)

eSIMs are supplied digitally and sent to the email address provided at checkout, usually within a few minutes. Once the QR code or installation link has been issued, the order is treated as completed.

When a Refund May Apply

We may consider a refund in the following situations:

• Your device does not support eSIM technology and the eSIM has not been installed or activated.
• You selected an incorrect destination or plan and have not yet activated the eSIM.
• A genuine technical fault prevents activation or data usage, and this issue has been verified by both our support team and the network operator.

Refunds cannot be provided once an eSIM has been installed, activated, or used, as this means the digital service has already been consumed.

Requesting a Refund

To request a refund, please contact us within 10 days of purchase at support@roamingkiwi.nz. Include your order number, the email address used during checkout, and a short explanation of the problem. We aim to respond within two business days.

Refund Timeframes

Approved refunds are returned to the original payment method within 10 business days. Please note that banks or card issuers may require additional time to process and display the refund — this is outside of our control.

New Zealand Consumer Rights

Nothing in this policy limits your rights under the Consumer Guarantees Act 1993 (NZ) or any other applicable New Zealand legislation. If our service does not meet the required standards, you may be entitled to a remedy under that law.

Contact Information

Roaming Kiwi
support@roamingkiwi.nz